Provincial government agency public services: An analysis of their internal competency, internal and external environment factors

Public services (PS) in modern societies have become increasingly difficult to keep up with, creating a strain on governments with limited budgets. As result, new ways of delivering public value must be sought. In order better understand the factors that influence Thai provincial government agency (PGAPS), authors conducted stratified random sample survey 400 individuals rural province Northern Thailand 2021. The latent variable path analysis used LISREL 9.10, results showing internal competency (ICF) were ranked as very strong, external environment (EEF) and (IEF) weak. All four hypotheses also supported, an individual’s personal educational having significant effect PGAPS. suggest gender could limit corruption’s should explored greater detail further studies. Effective PS delivery requires good governance, community stakeholder involvement, cross-organizational collective leadership. Good governance enhance economic, social, political development values. Additionally, this study provides valuable insights for municipalities improve their implementation processes, increase transparency, ensure fiscal responsibility (OECD & ADB, 2019).